Shipping policy

Shipping Policy

At LUVIA, we are committed to delivering your order as quickly and smoothly as possible. Please review our shipping policy below for important information regarding order processing, delivery times, and shipping conditions.

Order Processing
All orders are processed within 1–3 business days, excluding weekends and holidays. Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Shipping Destinations
LUVIA currently ships to the United States, European Union, United Kingdom, Canada, and Australia. If your country is not listed, please contact us at support@luvialife.com prior to placing your order.

Estimated Delivery Times
Delivery times are estimates and may vary depending on your location and external factors such as customs processing or carrier delays.

  • United States: 6–14 business days

  • United Kingdom: 7–14 business days

  • European Union: 6–14 business days

  • Canada & Australia: 7–15 business days

Shipping Costs
Shipping costs are calculated and displayed at checkout. From time to time, LUVIA may offer free shipping promotions, which will be clearly indicated on our website.

Tracking Information
Once your order has shipped, a tracking number will be sent to you via email. Please allow 24–72 hours for tracking updates to appear in the carrier’s system.

Customs, Duties, and Taxes
LUVIA is not responsible for any customs duties, import taxes, or additional fees imposed by your country. Any such charges are the sole responsibility of the customer.

Delays or Lost Packages
If your order is delayed beyond the estimated delivery timeframe or appears to be lost, please contact us at support@luvialife.com. We will assist you by working with the shipping carrier to resolve the issue as quickly as possible.

Incorrect Address
Customers are responsible for providing accurate and complete shipping information at checkout. LUVIA is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

Contact Information
For any shipping-related questions or concerns, please contact us at support@luvialife.com.